When the NPPF was launched way back in March 2012, I was asked if I would play the role of ‘Rosemary the telephone operator’ and don a headset to answer some queries (for anyone unfamiliar with the Hanna-Barbera cartoon canon, Rosemary is from the 70’s classic ‘Hong Kong Phooey’). Naturally, I accepted.
As far as I am aware there’s not previously been a help-line set up to deal with queries on a new Government policy document. The intention was clear. Anticipate the cries of ‘what does this all mean’ and provide instant access to information through dialogue – not through a sheet of answers to questions no-one was asking anyway. Continue reading