I gave a presentation to the PAS team yesterday as part of one of our regular super exciting (everyone say “procurement” after me!) team meetings. Just wanted to share with the world at large what we’re learning and give a shout out to people who’d like to give us some more feedback and help us make things better.
The monthly email updates
We send these out on the second-to-last wednesday of each month. Thanks to the handy Lyris software we can track how many people open the newsletter and click on the various bits in it. This gives us some really useful feedback on what people are interested in/hungry for and helps us understand what we should be putting our energy towards or confirms that we’re on the right track.
This is pretty much on a par for our recent email updates and generally above the average for this kind of contact.
With a whole bunch of folk freaked out about the changes to PD it wasn’t really a massive surprise that the changes to the GPDO topped the last newsletter. Was really good to see a healthy amount of interest in the good work being done at Plymouth on linking together engagement and evidence gathering. We’ve got more of these shorter case studies planned. Next in line is Redcar & Cleveland (Regeneration & SPDs) and Chelmsford (Developer Contributions). We’d like to keep these rolling and would especially like to see examples beyond the ‘usual suspects’ – so if you’re up to something good – get in touch: email@example.com
Some of you have probably been contacted by the good folks at Databuild. They do a quarterly impact assessment for us. This involves them ringing people up, asking a bunch of questions and then giving us a report that lets us know if we are doing any good -making a difference – that kind of thing. It includes some really useful feedback on the website that the stats don’t tell us. For example they make us feel good about our newsletter with this kind of info:
These numbers are for the most part up from the previous quarter with the useful-ness dipping from 95 to 93 percent. Still, really good to know people like it, use it and find it useful. This is also born out by the stats for the website itself where there is a good spike in the usage immediately following each update. We would like to see more people getting the newsletter. If you’re reading this and don’t get it, you can sign up via our website.
Of course I couldn’t get through a meeting without pricking a hole in our balloon-like swelling heads, so it was time for some BAD NEWS.
<divAs part of our report from Databuild we got the following feedback: