Managing an excellent planning service

As I mentioned a short while ago, we’re about to launch a new series. Originally our attempt to take the NPIP work forward, it has grown into a longer-term piece of support to help local authorities adapt not only to a (cross fingers) brief downturn in applications but what may be long-term pressure on operating [...]

Read Full Post »

Making the PAS website better

I gave a presentation to the PAS team yesterday as part of one of our regular super exciting (everyone say “procurement” after me!) team meetings.  Just wanted to share with the world at large what we’re learning and give a shout out to people who’d like to give us some more feedback and help us [...]

Read Full Post »

beyond the birthday cake

The PAS website turned a sprightly 2 years old back in February.  I bought it a cake. (Well actually a selection of small ones from Comptoir Gascon). But its certainly time we looked beyond the joy that its still around and people find it useful and invest some energy into how we can make it better. 
Not [...]

Read Full Post »

Data democratisation

I’ve had an interest in systems thinking for a few years now, so I was keen to learn from a Local Authority that had been through a “lean” initiative earlier this year. One of the major outcomes was that they were clearer about their purpose. In fact, they’d described a culture change in their thinking.
It was [...]

Read Full Post »